Error opening Office documents in Sharepoint

by Brian Email

I recently had my PC start giving errors everytime I tried opening a MS Office document in Sharepoint (WSS2.0). It would cause IE to crash and gave the following error in the application logs:

Event Type: Information
Event Source: Application Popup
Event ID: 26

Description:
Application popup: IEXPLORE.EXE - Application Error : The instruction at "0x30cb0d78" referenced memory at "0x00000000". The memory could not be "written".

Thanks to visitor Kevin, I'm slightly modifying my solution:

At the following path: C:\Program Files\Microsoft Office\

You will see one of the two possibilities:

1: office10 and office11 folders
2: office 11 and office12 folders

Copy the owssupp.dll file from the lower numbered office folder and paste it to the upper numbered folder e.g. copy the file from office11 and paste it to office12. Office12 will also have this file, just back up that file before the above procedure and save it somewhere on the disk, instead of overwriting it with the office11 file.

Now
1. Go to Start Menu
2. Run
3. Type regsvr32 "C:\Program Files\Microsoft Office\Office12\OWSSUPP.DLL"
4. Click ok to the error message.

This worked for me instantly.

11 comments

Comment from: Kevin [Visitor]
If you have MS Office 2003 and other MS 2007 applications installed, copy owssupp.dll from the OFFICE11 to the OFFICE12 directory.
05/23/08 @ 05:47
Comment from: Mary Beth [Visitor] Email
Thanks for the fix. I have been struggling with this for some time.

Worked immediately.

Thanks!
07/31/08 @ 12:33
Comment from: Patrick Taylor [Visitor] Email
Great FIX, easy to do and worked immediately. tks a lot.
09/01/08 @ 06:10
Comment from: Mary Robinson [Visitor]
Thanks so much! This worked great for me.
10/10/08 @ 12:57
Comment from: Brian [Member] Email · http://briannordmann.com
That's great to hear Mary. I know this a pretty common one so glad to see this post is helping people out!
10/10/08 @ 14:10
Comment from: Linda [Visitor] Email
I am having a similar problem but the resolution noted did not resolve my issue.

Using Sharepoint Server 2007, there is a shared Excel file on our PMO Website which I need to update. All permissions are appropriate and others in my organization have updated this file. However, when I click on the document, it does not open Excel - just opens it in the same Window. If I click on the library menu for this document and try to "Edit in Microsoft Office Excel" - I receive the following error:

['Edit Document' requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater.]

Internet Explorer is v7.0 and I have Microsoft Office XP Professional installed with all the latest patches.

Anyone have an idea on this one?

Thanks!
Linda
01/05/09 @ 10:10
Comment from: Brian [Member] Email · http://briannordmann.com
Linda - The error you are getting is different than the one in the original post. I have seen that one before, I will try searching through my knowledge base.

I am wondering if the solution in this article would help you at all: http://sharepointservices.wordpress.com/2008/09/29/error-requires-a-windows-sharepoint-services-compatible-application-and-microsoft-internet-explorer-60-or-greater/
01/06/09 @ 08:28
Comment from: Keith [Visitor]
Thanks!!! This worked instantly for me as well. I struggled with this problem after a company upgrade and did not know what happened. I had to close IE to do this as it was using the file, nevertheless, IT WORKED!! THX.
06/10/09 @ 05:00
Comment from: KYoung [Visitor] Email
Thank you for posting this correction. It is quick, easy and it works, especially once I remembered that I forgot to register the file after I copied it over. :-) User error on my part.
07/15/09 @ 14:18
Comment from: Priyanka [Visitor]
I dont see anywhere the dll named OWSSUPP.DLL
09/14/09 @ 20:36
Comment from: James [Visitor]
lol this just helped me at work to solve a client's problem. Thanks, bud!
02/02/10 @ 06:46

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